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Windy
Just call me Janice...
Joined: 19 Apr 2005
Posts: 4145
Location: Up norff
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 Posted: Sun Mar 23, 2008 10:50 am Post subject: |
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| ardee wrote: | Being charged a £25 admin fee by Bennets when I phoned up to tell them that I am now employed. Apparently this is a change to my policy.
To make matters worse, when the documents arrived I found that my excess had gone up by £50 as well and they hadn't even told me about this. I phoned up to complain but they were not prepared to do anything about it, except to try and sell me a new policy 
Do NOT use Bennets for your bike insurance unless you don't mind being ripped off and being treated like crap. |
That's pants! Write a stinking letter to their head honcho and then threaten to send a copy to Watchdog, MCN etc etc, unless they're prepared to refund their £25 admin fee.
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lost again
Dancing tree frog!
Joined: 11 Mar 2005
Posts: 2861
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| Posted: Sun Mar 23, 2008 12:02 pm Post subject: |
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| ardee wrote: | Being charged a £25 admin fee by Bennets when I phoned up to tell them that I am now employed. Apparently this is a change to my policy.
To make matters worse, when the documents arrived I found that my excess had gone up by £50 as well and they hadn't even told me about this. I phoned up to complain but they were not prepared to do anything about it, except to try and sell me a new policy
Do NOT use Bennets for your bike insurance unless you don't mind being ripped off and being treated like crap. |
that is total bolloxs but why did you tell them you had a job or did you not have commuting on it |
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ScattyMare
MotoGP Racer
Joined: 07 Oct 2006
Posts: 2558
Location: Smallfield
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| Posted: Sun Mar 23, 2008 5:24 pm Post subject: |
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| Windy Ninja wrote: | | ardee wrote: | Being charged a £25 admin fee by Bennets when I phoned up to tell them that I am now employed. Apparently this is a change to my policy.
To make matters worse, when the documents arrived I found that my excess had gone up by £50 as well and they hadn't even told me about this. I phoned up to complain but they were not prepared to do anything about it, except to try and sell me a new policy
Do NOT use Bennets for your bike insurance unless you don't mind being ripped off and being treated like crap. |
That's pants! Write a stinking letter to their head honcho and then threaten to send a copy to Watchdog, MCN etc etc, unless they're prepared to refund their £25 admin fee. |
I agree with windy..do it Ardee
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ScattyMare
MotoGP Racer
Joined: 07 Oct 2006
Posts: 2558
Location: Smallfield
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| Posted: Sun Mar 23, 2008 5:47 pm Post subject: |
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Got a new BUMP!..fixing my bike again...hit my head on the bar end..
thats after falling over in the garden and grazing my knee, grazing my eye, brusing other knee and shoulder!!
and not a drop of booze consumed either 
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graceful...........not |
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Tango
Sicknote - The Prophet Of Doom
Joined: 30 Dec 2005
Posts: 5854
Location: Looking for a + 10 @ Rising :-0
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| Posted: Sun Mar 23, 2008 5:52 pm Post subject: |
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| ScattyMare wrote: | Got a new BUMP!..fixing my bike again...hit my head on the bar end..
thats after falling over in the garden and grazing my knee, grazing my eye, brusing other knee and shoulder!!
and not a drop of booze consumed either |
Bless .....  .....
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Meow
Pink Diversion
Joined: 17 Apr 2005
Posts: 6623
Location: Egham, Surrey
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| Posted: Sun Mar 23, 2008 6:54 pm Post subject: |
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saying goodbye to my mate at the airport this afternoon 
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Va Va Oops
Va Va Yes yes yes yes!!!!
Joined: 01 Dec 2005
Posts: 5020
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| Posted: Sun Mar 23, 2008 8:57 pm Post subject: |
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| ScattyMare wrote: | Got a new BUMP!..fixing my bike again...hit my head on the bar end..
thats after falling over in the garden and grazing my knee, grazing my eye, brusing other knee and shoulder!!
and not a drop of booze consumed either |
...there is a moral to this story somewhere 
(hope your bumps and lumps get better!!) |
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ardee
World Superbike Racer
Joined: 24 Jul 2005
Posts: 1703
Location: Norwich, Norfolk
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| Posted: Mon Mar 24, 2008 5:52 pm Post subject: |
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| Windy Ninja wrote: | | ardee wrote: | Being charged a £25 admin fee by Bennets when I phoned up to tell them that I am now employed. Apparently this is a change to my policy.
To make matters worse, when the documents arrived I found that my excess had gone up by £50 as well and they hadn't even told me about this. I phoned up to complain but they were not prepared to do anything about it, except to try and sell me a new policy
Do NOT use Bennets for your bike insurance unless you don't mind being ripped off and being treated like crap. |
That's pants! Write a stinking letter to their head honcho and then threaten to send a copy to Watchdog, MCN etc etc, unless they're prepared to refund their £25 admin fee. |
Letter written and about to go in post box.
As if the above wasn't bad enough they also discussed details of my policy with my husband when he phoned up to tell them he didn't want to renew his policy with them. There is no link between him and my policy whatsoever so I have pointed out what a gross breach of my privacy this is. Anyone know if they have broken the law by discussing my policy with him without my permission? |
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GSEX-SLAPPY
Guest
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| Posted: Mon Mar 24, 2008 6:29 pm Post subject: |
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| ardee wrote: | | Windy Ninja wrote: | | ardee wrote: | Being charged a £25 admin fee by Bennets when I phoned up to tell them that I am now employed. Apparently this is a change to my policy.
To make matters worse, when the documents arrived I found that my excess had gone up by £50 as well and they hadn't even told me about this. I phoned up to complain but they were not prepared to do anything about it, except to try and sell me a new policy
Do NOT use Bennets for your bike insurance unless you don't mind being ripped off and being treated like crap. |
That's pants! Write a stinking letter to their head honcho and then threaten to send a copy to Watchdog, MCN etc etc, unless they're prepared to refund their £25 admin fee. |
Letter written and about to go in post box.
As if the above wasn't bad enough they also discussed details of my policy with my husband when he phoned up to tell them he didn't want to renew his policy with them. There is no link between him and my policy whatsoever so I have pointed out what a gross breach of my privacy this is. Anyone know if they have broken the law by discussing my policy with him without my permission? |
sounds like they may well have broken the law under the data protection act ...but our legal beagle would be better knowledged than i  |
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Biker-Spawn
"Magneto"
Joined: 20 May 2007
Posts: 2995
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| Posted: Mon Mar 24, 2008 8:34 pm Post subject: |
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Getting a flat rear end on saturday was upsetting...
...but still a great weekend thanks to company, the AA and an external plug. 
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You start the game of life with a full pot o' luck and an empty pot o' experience. The objective is to fill the pot of experience before you empty the pot of luck.
If you can't get it going with bungee cords and gaffa tape, it's serious. |
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biggus
illitterātus
Joined: 21 Aug 2004
Posts: 31748
Location: Hotel California
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| Posted: Tue Mar 25, 2008 10:48 am Post subject: |
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Not being paid today and going seriously overdrawn after all my direct debits went out. ARSE
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www.bigguspicus.co.uk
There are 10 types of people in the world: those who understand Binary and those who don't
There are II types of people in the world: those who understand Roman numerals and those who don't.
98% of all Harleys ever sold are still on the road. The other 2% made it home |
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Chuffster
Knight in Green Armour
Joined: 18 Mar 2005
Posts: 6450
Location: A green place
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| Posted: Tue Mar 25, 2008 10:50 am Post subject: |
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| biggus wrote: | | Not being paid today and going seriously overdrawn after all my direct debits went out. ARSE |
That must be a BIG Arse.
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Its better to regret something you did rather than something you didnt do... |
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Incubus
+1 up for a spanking
Joined: 31 Jul 2004
Posts: 9973
Location: Brighton
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| Posted: Tue Mar 25, 2008 2:05 pm Post subject: |
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Packing AGAIN
i f*ckin hate moving house !
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The Stevie Wonder of rideouts!
www.themotorcyclecentre.com
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Wivvy
GrandCnut
Joined: 27 Jul 2004
Posts: 10928
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| Posted: Tue Mar 25, 2008 2:45 pm Post subject: |
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| Incubus wrote: | Packing AGAIN
i f*ckin hate moving house ! |
dont you just hook up and move to another roundabout then? |
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Incubus
+1 up for a spanking
Joined: 31 Jul 2004
Posts: 9973
Location: Brighton
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| Posted: Tue Mar 25, 2008 3:23 pm Post subject: |
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| Wivvy wrote: | | Incubus wrote: | Packing AGAIN
i f*ckin hate moving house ! |
dont you just hook up and move to another roundabout then? |
cnut 
think you're confusing me with Captain Pikey aka Lorne
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pip
Pip Pedrosa
Joined: 04 May 2005
Posts: 1637
Location: South of Heaven
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| Posted: Tue Mar 25, 2008 3:32 pm Post subject: |
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| Wivvy wrote: | | Incubus wrote: | Packing AGAIN
i f*ckin hate moving house ! |
dont you just hook up and move to another roundabout then? |
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GSEX-SLAPPY
Guest
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| Posted: Tue Mar 25, 2008 7:30 pm Post subject: |
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| Incubus wrote: | Packing AGAIN
i f*ckin hate moving house ! |
Mate have ya tried stayin put at least till the Rads have warmed up |
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Meow
Pink Diversion
Joined: 17 Apr 2005
Posts: 6623
Location: Egham, Surrey
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| Posted: Tue Mar 25, 2008 10:46 pm Post subject: |
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Brand new kitchen worktop has got to be replaced as it was put in damaged, also one of the kitchen cupboard doors has got to be replaced too as that was also damaged, wouldn't mind but they have to be ordered and could take a few weeks  
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Tango
Sicknote - The Prophet Of Doom
Joined: 30 Dec 2005
Posts: 5854
Location: Looking for a + 10 @ Rising :-0
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| Posted: Wed Mar 26, 2008 1:02 am Post subject: |
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GP Receptionists, just who the f@@K do they think they are...
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Tango
Sicknote - The Prophet Of Doom
Joined: 30 Dec 2005
Posts: 5854
Location: Looking for a + 10 @ Rising :-0
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| Posted: Wed Mar 26, 2008 1:06 am Post subject: |
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Stealth products .... ( chain and sprocket suppliers ) just one more aggravation in my life at the moment
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The Mouse
Forum Ferry Spotter
Joined: 04 Dec 2006
Posts: 4904
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| Posted: Wed Mar 26, 2008 1:11 am Post subject: |
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| tango wrote: | | GP Receptionists, just who the f@@K do they think they are... |
Yeah, they will never said that they are just a receptionist, they will always get it in somewhere that they work in a doctors surgery. Like it makes any difference, they answer the phone and book appointments LIKE ANY OTHER RECEPTIONIST DOES.
A while back i booked a appointment for one of my boys to see the the doctor, the silly cow on reception asked me what the problem was and why we wanted to see the doc. What the fcuk has it got to do with her. I refused to tell her and she got the hump about it. |
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JimBo
Pedantic Cnut
Joined: 18 Nov 2004
Posts: 5394
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| Posted: Wed Mar 26, 2008 8:46 am Post subject: |
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| The Mouse wrote: | | tango wrote: | | GP Receptionists, just who the f@@K do they think they are... |
A while back i booked a appointment for one of my boys to see the the doctor, the silly cow on reception asked me what the problem was and why we wanted to see the doc. What the fcuk has it got to do with her. I refused to tell her and she got the hump about it. |
In general they do a good job, but that makes me seeth too. I tell them I think I have the clap but I'm too embarrased to go to the STD Clinic!
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So many roads, so little time. |
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Tango
Sicknote - The Prophet Of Doom
Joined: 30 Dec 2005
Posts: 5854
Location: Looking for a + 10 @ Rising :-0
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| Posted: Wed Mar 26, 2008 1:32 pm Post subject: |
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This is a typical scenario at our GP surgery. Phone for appointment, phone is constantly engaged. Repeatedly hit the redial button, eventually it rings ..... and rings .... and .... rings and .... rings phone times out. Call straight back and its engaged again ..........
Give up /make trip to book in person ... then they get all shitty if you have the audacity to complain ....
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ChoccieMuffin
World Superbike Racer
Joined: 06 Nov 2006
Posts: 1849
Location: Guildford
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| Posted: Wed Mar 26, 2008 9:31 pm Post subject: |
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Drove to the tyre place this morning to get my spare tyre fixed after that puncture I had a couple of weeks ago. It was taking a delivery so they were shut and I didn't have the time to wait as I was taking my bike to be MOTed.
This evening coming home, I got another flippin puncture! In the brand new tyre that was only put on the flippin car a couple of weeks ago. So there I am on the A3 at rush-hour with a flat tyre, so I limped to the slip road off at Burpham and wailed.
Fortunately my knight in shining armour had a can of Tyre Weld so he drove to as close as he could get and walked up the slip road to deliver the magic substance.
BUT (you knew there'd be one of those, didn't you) the whole can in the tyre, still as flat as a hedgehog. So limped the car off the slip road so it wasn't quite so vulnerable. Called the AA, knowing there wouldn't be anything they could do for me that wouldn't have me chasing a new mortgage to pay for it.
Car now sitting outside the tyre place ready for me to get TWO new tyres tomorrow morning.
Bummer. |
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Va Va Oops
Va Va Yes yes yes yes!!!!
Joined: 01 Dec 2005
Posts: 5020
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| Posted: Wed Mar 26, 2008 11:14 pm Post subject: |
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| The Mouse wrote: | | tango wrote: | | GP Receptionists, just who the f@@K do they think they are... |
Yeah, they will never said that they are just a receptionist, they will always get it in somewhere that they work in a doctors surgery. Like it makes any difference, they answer the phone and book appointments LIKE ANY OTHER RECEPTIONIST DOES.
A while back i booked a appointment for one of my boys to see the the doctor, the silly cow on reception asked me what the problem was and why we wanted to see the doc. What the fcuk has it got to do with her. I refused to tell her and she got the hump about it. |
Most times these people are just not very good at communicating or simply don't want any significant job responsibility (hence why they are in jobs that pay pretty abismally!!). The likely scenario here is that all official appointment slots are full but they will overbook if the appointment is urgent (ie a child and you say it is urgent). The system is naff. They know it is naff. And they have to deal with the naff system every single working day of their lives. ...Oh ...and as for being 'just a receptionist' ...actually, most GP receptionists also work as Practice Secretaries ...which means that they are (essentially) privvy to every detail of your medical record - and they are the people who ensure that your referrals to hospital reach the right person and that all of your test results are flagged with the GP when returned from the hospital. ...Oh yeah ...and they sometimes have 'bad days' just like the rest of us...
...Sorry for the rant but I spent 3yrs working with NHS Managers and GP practices and the GPs and practice staff were the only thing that kept me going ...its the gov and the PCTs that are at the route of the problem ...please don't blame the messengers!!! |
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